Personal Information: We only use information you provide to us for the purpose of running and improving our service to you and processing your order. When placing an order on the website, we require your billing information, including your name, address, telephone number, credit card details, and other information necessary to process the transaction. For this we use a third party payment gateway.
Sharing: Charrington’s may share your personal information where it is necessary to complete a transaction, to operate or improve our service, to detect fraud or compliance with regulations, or to do something that you have asked us to do. We use other third parties such as payment processors to bill you for the products you order. These third parties are authorized to use your personal information only as necessary to provide these services to us and are prohibited from using your personal information for promotional purposes.
Marketing E-mails: We may from time to time send marketing e-mails to you as a valued customer. If you receive one and do not wish to receive any more, tell us using firstname.lastname@example.org and we will remove you from our mailing list. We never make your personal details available to other companies for marketing purposes.
Security: We use physical, electronic, and procedural safeguards to protect personal information about you. Data transmissions over the Internet are not 100% secure. Consequently, Charrington’s cannot guarantee or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we use reasonable efforts to ensure security on our systems.
Any personal data collected at events or through digital enquiries is processed for Charrington's use only. We seldom contact anyone for marketing purposes but encourage engagement through our social media channels.
How can I exercise my rights with Charrington's with regards to GDPR?
If you have any concerns about how Charringtons collects or uses your personal data and are unable to find the answers here then please contact us. If you'd like to exercise your rights regarding your personal data we'll be happy to help.
If you'd like to phone, email or write to us our details are here:
Phone: +44 (0)1892 72 2372
Write: Charrington Fruit Farms, Cryals Farm, Matfield, Tonbridge, Kent, TN12 7HN.
More information about GDPR is available at https://ico.org.uk. This is also the place to lodge any complaint with the Information Commissioner's Office.
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